Frequently Asked Questions (FAQ)

General Questions

1. What services does Timeless Journeys LLP offer?

We are a comprehensive consultancy for life's most important journeys. Our services are focused on three main areas:

• Study Abroad: Expert guidance for students seeking international education.

• Hajj & Umrah: Meticulously planned spiritual pilgrimages.

• Travel & Tourism: Custom holiday packages and visa assistance for global travel.

2. What makes you different from other consultants or travel agents?

Our key difference is our integrated, all-in-one approach. We are a single, trusted partner for a family's most significant needs—be it sending a child abroad for education, embarking on a sacred pilgrimage, or planning a family vacation. Our foundation is built on transparency, personalized guidance, and deep expertise in each specialized field.

3. How do I get started with your services?

The first step is always a conversation. Contact us via our website form, email, or phone number for a free, no-obligation consultation. We’ll listen to your goals and advise you on the best path forward.

4. Are your fees and package prices transparent?

Absolutely. We believe in complete transparency. All our service fees and package inclusions are clearly detailed upfront, with no hidden costs. We ensure you know exactly what you are paying for.

5. Who is behind Timeless Journeys LLP?

We are a team of experienced professionals with deep knowledge in the education, travel, and pilgrimage sectors. Our collective experience ensures that every aspect of your journey is handled with professionalism and care.

6. How do you handle my personal data and documents?

We take client privacy and data security very seriously. All your personal information and documents are handled with the strictest confidentiality and are used solely for the purpose of processing your applications and bookings.

Study Abroad Services

7. What is the first step if I want to study abroad?

The first step is our free initial counseling session. We will discuss your academic background, career ambitions, and budget to help you identify the right courses, universities, and countries that are the best fit for you.

8. What documents are generally required for studying abroad?

You will need a comprehensive set of documents for both university admission and the subsequent visa application. While specific requirements vary, a typical file includes:

• Academic Documents:

  • All educational certificates and transcripts (Matric/O-Levels, FA/FSc/A-Levels, Bachelor's, Master's).

  • English Language Proficiency Scorecard (e.g., IELTS, TOEFL).

  • Statement of Purpose (SOP) and Letters of Recommendation (LORs).

  • Updated CV / Resume.

• Personal Documents:

  • Valid Passport and CNIC.

  • Passport-sized photographs (as per embassy requirements).

  • Family Registration Certificate (FRC).

• Financial Documents (for Visa):

  • Bank statement and account maintenance letter showing sufficient funds.

  • Affidavit of Support from your financial sponsor.

  • Proof of your sponsor's income (e.g., salary slips, business documents).

9. Do you guarantee admission to a university?

While we have an excellent track record, we do not guarantee admission. The final decision rests with the university's admissions committee. Our role is to build the strongest possible application to maximize your chances of acceptance.

10. Do you guarantee a student visa?

No, no consultant can legally guarantee a visa. The final decision rests exclusively with the respective embassy or high commission. Our expertise lies in ensuring your application is perfectly prepared and meets all requirements, which significantly increases your chances of success.

11. What does your study abroad service fee cover?

Our one-time, non-refundable service fee covers our end-to-end guidance, which includes: personalized counseling, university and course selection, application preparation and review (including SOPs), admission follow-up, and comprehensive visa file preparation and mock interviews.

12. What happens to my service fee if my visa is refused?

Our service fee is for the professional services rendered during the application and visa preparation process. As such, it is non-refundable regardless of the final visa decision.

13. I have a gap in my studies. Can I still study abroad?

Yes, in many cases, a study gap is not a barrier. We will help you justify your gap with appropriate documentation and reasoning in your Statement of Purpose (SOP) to present a strong case to the university and visa officer.

14. What kind of financial documents are required for a student visa?

Most countries require you to show proof of sufficient funds to cover your tuition fees and living expenses. This is typically shown through bank statements, educational loans, or sponsorship letters. We will provide a detailed checklist based on your chosen country's specific requirements.

15. Can you help me find scholarships?

Yes, while we do not directly provide scholarships, we guide our students on how to find and apply for available scholarships and financial aid opportunities offered by various universities.

16. What is an SOP, and why is it so important?

SOP stands for Statement of Purpose. It is a critical essay where you explain your academic background, career goals, and reasons for choosing a specific course and university. It's your chance to speak directly to the admissions committee, and we provide expert guidance to make it compelling.

17. Do you offer support after I get my visa?

Yes, our service extends to pre-departure briefings. We provide essential information about your new country, what to expect upon arrival, and advice on accommodation and travel to ensure a smooth transition.

Hajj & Umrah Services

18. What is the main difference between Hajj and Umrah?

Hajj is the major pilgrimage, which is mandatory for all able-bodied Muslims once in their lifetime. It can only be performed on specific dates in the Islamic month of Dhul Hijjah. Umrah is a non-mandatory, "lesser" pilgrimage that can be performed at any time of the year.

19. What documents do I need for my Hajj or Umrah booking?

The process requires a few key documents to ensure everything is processed smoothly by both Pakistani and Saudi authorities. You will need:

• Original Machine Readable Passport (valid for at least 8 months).

• Original CNIC.

• 4 passport-sized photographs with a light blue or off-white background.

• Family Registration Certificate (FRC) if traveling with family.

• Marriage Certificate for couples.

• Required vaccination certificates (e.g., for Meningitis, Polio).

20. What is included in your Hajj and Umrah packages?

Our packages typically include visa processing, return airline tickets, accommodation, ground transportation in Saudi Arabia, and guided Ziyarat (tours of holy sites). Specific inclusions are always detailed in your chosen package.

21. How close are the hotels to the Haramain (Holy Mosques)?

We offer a range of packages, from 5-star hotels just steps away from the Haramain to more economical options with reliable shuttle services. The exact hotel and its distance are always clearly stated.

22. Do you provide guidance during the pilgrimage?

Yes, our groups are often accompanied by experienced staff and knowledgeable religious scholars to provide assistance and spiritual guidance throughout your journey in Saudi Arabia.

23. Can you arrange a custom Umrah package for my family?

Absolutely. We specialize in creating private, tailor-made Umrah packages for families and small groups who require specific dates, hotels, or arrangements.

24. When is the best time of year to perform Umrah?

Umrah can be performed anytime except during the five days of Hajj. The months after Hajj and before Ramadan are generally pleasant in terms of weather and crowds. Ramadan is also a very popular and spiritually rewarding time to perform Umrah.

25. Are there any vaccinations required for travel?

Yes, the Saudi government requires certain vaccinations, such as for meningitis and polio. We will provide you with a list of all mandatory health requirements before your travel.

26. What are some essential items I should pack for Umrah/Hajj?

We recommend packing light, comfortable clothing, a travel prayer mat, essential medications, sunscreen, a reusable water bottle, and a small bag for your essentials during Tawaf. A detailed checklist is provided to our confirmed pilgrims.

Travel & Visa Services

27. Can you help with visit visas even if I don't buy a full package?

Yes, we offer standalone visa facilitation services where we assist with the complete application file for various countries.

28. What are the typical documents needed for a visit visa application?

While requirements vary greatly by country, a standard application file typically includes the following:

• Personal & Travel Documents:

  • Valid Passport, CNIC, and recent photographs.

  • Flight and hotel reservations (not confirmed tickets).

  • A day-by-day travel itinerary.

  • Travel insurance.

• Financial & Employment Documents:

  • Personal bank statement for the last 6 months.

  • A letter from your employer (NOC) if you are employed.

  • Business and tax documents if you are self-employed.

• Supporting Documents:

  • Family Registration Certificate (FRC).

  • Documents showing strong ties to your home country, like property deeds.

29. What are common reasons for visit visa rejection?

Common reasons include insufficient financial proof, weak ties to your home country, incorrect or incomplete documentation, or a poorly stated purpose of visit. Our service aims to mitigate these risks by ensuring your file is professionally prepared.

30. Do you guarantee a visit visa?

No. As with student visas, the final decision is made entirely by the embassy or consulate. Our role is to ensure your application is compliant, complete, and professionally presented.

31. What kind of holiday packages do you offer?

We offer a wide range of packages, including family vacations, honeymoon getaways, group tours, and adventure trips to popular destinations in the UAE, Turkey, Europe, Southeast Asia, and beyond.

32. Can you create a custom tour itinerary for me?

Yes. We love creating personalized travel experiences. Just tell us your interests, budget, and desired travel dates, and we can design a unique itinerary just for you.

33. How far in advance should I book my travel?

For international travel, we recommend booking at least 2-3 months in advance to get the best prices. For complex visa applications (like for the US or Schengen countries), you should start the process at least 3-4 months before you plan to travel.

34. Do you assist with travel insurance?

Yes, and we highly recommend it. We can help you arrange comprehensive travel insurance that covers medical emergencies, trip cancellations, lost luggage, and other unforeseen events.

35. What kind of support do you offer if I face an issue while on my trip?

We provide contact details for our team and our on-ground partners in your destination country. We are available to assist you with any emergencies or issues you may face during your travels.